ParentPay

Introduction

The College is pleased to announce that we will soon be introducing a more convenient way to pay for school meals, trips, after school clubs and much more online, using a secure service called ParentPay.

It anticipated that ParentPay will go live after the Halloween half-term break on Monday 4 November 2019 and from this date onwards the College will be working towards no longer accepting cash or cheque payments, making the school a cash-free environment.

Parents who need to continue to make payments by cash will be able to do so using the PayPoint network at local convenience stores. The nearest PayPoint stores to the College are the Cadogan Spar and Post Office and the Finaghy Co-operative Store, both on the Lisburn Road.

ParentPay is very easy to use and it will give you the freedom to make online payments whenever and wherever you like. Payments can be made by debit card, credit card or through the PayPoint network and payment histories and statements will be available for parents to view online. Pupils will no longer have to carry cash into school or worry about losing cash on the way to school, and the College will be able to redirect significant time and effort away from counting cash and into educational support and the more efficient running of the College.



School Meals

Initially, the roll out of ParentPay will focus on school meals and you will be able to fund school meal purchases by making online payments directly into the account of your child. You will also be able to review and monitor purchases made by your child and receive email alerts when their account balance is low. Please note that from Monday 4 November 2019 you will only be able to fund or pay for school meal purchases using ParentPay and that cash will no longer be accepted by the catering service.

Once the introduction of online payments for school meals has been completed successfully, the roll out of ParentPay will be extended to cover school trips, after school clubs, school events, and even school uniform sales.



Next Steps

You will receive your unique ParentPay Account Activation details by email during the week beginning 23 September 2019.

Once you receive these details:

1. Visit the ParentPay login page.

2. Enter your Activation Username and your Activation Password.

Please note that these are for one-time use only. You will be prompted to choose your own username and password during the activation process.

3. Provide all the necessary information and choose your new username and password for your new account. Registering your email address will enable ParentPay to send you receipts and reminders.

4. Once activation is complete you can go to straight to items for payment, select which item you want to add to your basket and proceed to complete your payment.

Please note that from Monday 4 November 2019 you will only be able to fund or pay for school meal purchases using ParentPay. Cash will no longer be accepted by the catering service.

If you have any questions, please contact the College finance office or go to the ParentPay parent page.



Frequently Asked Questions

When can I log into my ParentPay accounts?

Once you have received your activation letter from the College with your activation login details you will be able to activate your account and start making payments. This letter will be sent to you during the week commencing Monday 23 September 2019. However, your child will only be able to use the funds in this account to pay for school meals from Monday 4 November 2019. Up until then, school meals purchases will continue to be paid for by cash or direct debit as at present.

What will happen to any unused existing account balances?

Any unused monetary balances on the current school meals account of your child will be transferred onto ParentPay after the end of the school day on Friday 25 October 2019. Such balances will arise where the cumulative amount of money credited to an account (whether by cash or by direct debit) exceeds the cumulative value of school meals purchases debited to the account.

What happens if I currently pay for school meals by direct debit?

The last direct debit for school meals will be collected by the College at the start of October 2019. The remaining balance will be transferred onto ParentPay after the end of the school day on Friday 25 October 2019.

What happens if my child is entitled to Free School Meals?

Once you have received your activation letter from the College with your activation login details, you should activate your account in the normal manner. Details of the entitlement of your child to Free School Meals will be transferred automatically to ParentPay and the ParentPay system will contain a monetary credit for the Free School Meals Allowance of £2.80 per meal.

Which payment cards may I use?

ParentPay accepts MasterCard, Visa and American Express credit cards as well as Maestro, Electron, Switch, Delta, Solo and Visa debit cards. In certain circumstances or on some occasions, the College may limit the use of credit cards for some transactions, but if this happens you will be informed by the College.

Can I use ParentPay if I do not have an email address?

No. In order to access ParentPay and activate your account you must have an email address.

Can I use ParentPay if I do not have a computer, tablet or smartphone?

If you do not have a computer, tablet or smartphone then contact us to ask about using one of the computers in the College. Alternatively, you may be able to access a computer in a local library, internet café or at work.

How can I check that the service is secure?

The web address will always begin with https. The “s” in https stands for “secure”. You should also see a padlock at the bottom or top right of the screen on our login page after you have logged into your account. Never enter your card details or personal data on a web page whose address does not start https.

Is it safe to make payments on the Internet?

Yes. ParentPay uses leading technology to process your card transactions securely. All communication with your bank is encrypted and neither ParentPay nor the College have access to your card details.

What do I need to do if I already have a ParentPay account?

If you already have a ParentPay account then you can simply log into this account and input the details of your child using the codes set out in your activation letter. The activation letter will contain further detail on this procedure and there is also a separate step by step guide that you will be able to access.

What about our personal information?

ParentPay Limited, and the companies within its Group, comply fully with all relevant Data Protection Law, including the Data Protection Act 1998 and the General Data Protection Regulation 2016. The standard terms and conditions of ParentPay include a Data Processing Agreement which details all of the respective obligations of ParentPay and the College in relation to Data Protection. The ParentPay Privacy Notice provides further information on the processing activities undertaken by ParentPay.

ParentPay will never contact you by phone, email or mail and ask you to disclose confidential data or information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact ParentPay immediately on 02476 994 820.